Product protection
Warranty policy
We stand behind the original professional tools we sell.
Manufacturer warranty
All power tools sold by Punjab Tools carry the original manufacturer's warranty. Warranty periods vary by product, brand, and type (consumer vs professional) — check the product listing or manual for specific duration.
What is covered
- Manufacturing defects in materials or workmanship
- Faulty tool components under normal use conditions
- Internal gearing or motor issues occurring within the warranty period
- Electrical failures not caused by external factors
- Dead-on-arrival (DOA) power tools — replaced immediately
What is not covered
- Physical damage, drops, water damage, or misuse on the job site
- Unauthorized modifications, repairs, or tampering
- Normal wear and tear of carbon brushes, chucks, or power cords
- Damage from incorrect installation or using incorrect accessories
- Damage due to power surges, generator usage, or voltage fluctuations
- Tools operated beyond their rated capacity
How to claim warranty
1
Contact us
Reach out with your order number, product serial number, and a clear description of the issue.
2
Provide evidence
Share photos or a short video showing the defect. This helps us communicate with the manufacturer.
3
Resolution
We'll coordinate with the brand's service center — repair, replace, or refund within the warranty terms.
Tips for a smooth claim
- Keep your order confirmation email and invoice for reference
- Retain the tool's original packaging and warranty card until the period ends
- Record an unboxing video when you receive your professional tools
- Document any issues with clear photos or video as soon as they appear