At Punjab Tools, we value the trust of the professionals who rely on us. We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services to source power tools and equipment.
Information We Collect
When you place an order or create an account, we collect personal information including your name, email address, phone number, and shipping address.
We automatically collect device and usage data such as browser type, IP address, pages visited, and interaction patterns through cookies and similar technologies.
If you contact us via form, email, WhatsApp, or phone, we may retain records of that communication for quality and support purposes.
How We Use Your Information
- Process, fulfill, and deliver your tools and equipment
- Communicate order updates, shipping notifications, and delivery confirmations
- Provide technical support and respond to product inquiries
- Send tool warranty and return-related communications
- Improve our website experience and professional tool offerings
- Send promotional offers and product recommendations (only with your explicit consent)
- Detect and prevent fraudulent transactions
Data Protection & Security
We implement industry-standard security measures including SSL encryption, secure server infrastructure, and regular security audits to protect your personal data.
Payment information is processed securely through our payment partners and is never stored on our servers.
Access to personal data is restricted to authorized personnel who need it to perform their duties.
Your Rights
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal obligations)
- Opt out of promotional communications at any time
- Withdraw consent for data processing where applicable
Cookies & Tracking
We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. Essential cookies are required for the site to function properly.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
Third-Party Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We share data only with trusted service providers who assist in operations (shipping carriers, payment processors, email services) under strict confidentiality agreements.
We may disclose information if required by law or to protect the rights, property, or safety of Punjab Tools, our customers, or others.
QUESTIONS ABOUT THIS POLICY?
We're here to help with any privacy-related concerns regarding your data.